TERMS OF SERVICE

Below we have summarized the terms and conditions for our Ready-To-Wear and consultation service

READY TO WEAR SERVICE

DELIVERY POLICY

Processing time
Processing times are NOT included in the estimated delivery time at checkout. Processing time takes at least 10 business days depending on choice of outfit. Estimated delivery time is 24-48 hours for Lagos state, 3-4 business days for inter-state, 4–6 business days for U.K., 5-10 business days for U.S.A., 5-10 business days for Australia. During sales and high volume periods, processing times may take longer.

Shipping rates
Calculated at checkout and vary depending on your location. For International order, please note that prices will vary due to courier service.

Pre-Order Items
Items listed as ‘PRE-ORDER’ begin processing on the date indicated in the product description and vary between items.

Dispatch notification
If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to rivera.glamm@gmail.com
Please, do not forget to include your order number.

Item not received
If you have not yet received your order within the estimated delivery time, please allow an extra (2 business days) before contacting us because packages may have been delayed by selected courier service or taken a bit longer to add into the system. Once items are dispatched, it is the responsibility of the postal service to ensure packages are delivered.

Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.

Customs and Duties Charges
Almost all shipments crossing international borders (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country’s government. Rivera Glam has no control over these charges as they vary between countries. These charges are the customer’s responsibility.

In rare cases that your package arrives from multiple warehouses if it is unavailable in one location, duties may apply depending on your shipping address.

Pickups
Our physical store in Ago Palace Way, Lagos State, Nigeria is open for pickups.
Please, call to book an appointment for consultation if this is the service you prefer. We encourage all urgent orders to be made in advance so we can deliver the best service to you.

 

CONSULTATION SERVICE

  1. All Consultations will be held virtually unless requested. Your session can either be via email, iMessage, WhatsApp or face-to-face via FaceTime or WhatsApp video, depending on your preference. For quality assurance purposes, you are expected to book for your consultation 3 months to the event to give enough time for planning, fabric sourcing, fitting, beading and so on. We can make exceptions for events that are much sooner, depending on our schedule. Please share your date with us and we will let you know if it’s possible to fast-track.
  2. Based on the quality of fabrics we use, technicality of the design, and embellishments required, bridal and bespoke prices vary. Standard bridal dresses start FROM (N150,000) minimum. Please see the bridal section of the page for price ideas. Alternatively, you can also send images of similar dresses to our WhatsApp or email to get a price range.
  3. For quality assurances and maximum creative freedom, we do not take clients’ fabrics. We create designs using our own fabrics.
  4. Please, prepare to come in for your fitting when you’re not in a hurry. This is a couture service. Your dress is specially bespoken to fit your exact body and may require a lot of time and attention to get the perfect fitting. The fitting of your dress is our top priority and we want you to enjoy the production and design journey with us so please be patient and love the process.

Note that fittings done after the close of work will attract extra charges.

  1. Completed outfits must be picked within 2 weeks max as we have limited storage.
  2. Completed outfits abandoned for over 28 calendar days, paid or unpaid will be given to charity.
  3. Rivera Glam does not offer refunds or exchanges after the purchase of fabric and production has commenced which is a maximum of 3 weeks after the consultation.
  4. Change of agreed design, lining, fabric or embellishment after production has commenced will attract a minimum of 50% of the initial production cost.
  5. For our haute couture styling services, we charge a minimum of N60,000 per look depending on the theme and location. Note that we retrieve the fabrics as soon as the photos are taken. We will create a mood board that best explains the overall looks but we do not provide a photographer, hairstylist, makeup artist or location, etc. but we can recommend a few. This is a couture-only service, where we create the outfits on the spot using drape and temporary stitch techniques.