Shipping Policy

  • Processing Time: All orders are custom-made and require a processing time of 2-4 weeks before shipment. This allows us to carefully craft your unique garment. You will receive a confirmation email once your order has been shipped, including tracking information.
  • Shipping Methods & Costs: We offer Standard and Express shipping within Nigeria and internationally. Shipping costs are calculated based on your location and chosen shipping method. You’ll see the exact cost at checkout.
  • Delivery Time: Delivery times vary based on your location and shipping method.
    • Estimated delivery times:
    • 3-5 business days within Nigeria
    • 7-14 business days for international orders
  • International Shipping: Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Return & Exchange Policy

  • Custom-Made Nature: Due to the custom-made nature of our garments, we are unable to accept returns or exchanges for reasons other than defects or errors on our part.
  • Defects or Errors: If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will gladly arrange for a repair, replacement, or refund, as appropriate.
  • Alterations: We understand the importance of a perfect fit. We offer complimentary alterations within 14 days of receiving your order, provided the alterations are minor and do not significantly change the design
  • Contact Us: If you have any concerns about your order, please don’t hesitate to contact us. We’re committed to ensuring your satisfaction and will work with you to find a solution.

Additional Considerations

  • Lost or Damaged Shipments: While we take great care in packaging your order, if your shipment is lost or damaged in transit, please contact us immediately. We’ll work with the shipping carrier to resolve the issue.
  • Non-Refundable Items: Shipping costs and any applicable customs duties or taxes are non-refundable
  • Policy Updates: We reserve the right to update this shipping and return policy at any time. Please refer to the latest version on our website.

Need help?

Contact us at rivera.glamm@gmail.com or via +2348124362075